Once K&L picks and processes your order, they turn over your personal property to us. You'll then see your items in your RareStorage Vault. The process is summarized here.

In most instances, the bottles that aren't visible in your Vault are linked to orders that haven't yet been transferred to and received by RareStorage. Please feel free to contact us at support@rarestorage.com with any questions about your Vault inventory. If your order originated at K&L, ensure it's in "Shipping" status -- we don't get the bottles prior.

View our shipping rates page.

It is up to you to research and understand any local and state laws in your area related to the importation of alcoholic beverages. On your request, RareStorage will hand off your personal property to a 3rd party carrier on your behalf, but makes no representation as to the legality of you importing your wine to your address.

The following states are NOT available: AL, AR, MS, SD, UT, VT

We only ship within the United States at this time.

When your order is handed off to our shipping consolidator, they group packages and transfer them to the final-mile carrier within a few business days. During this time, you may receive a tracking number, but updates won’t appear until the final-mile carrier processes the package and begins delivery.

We understand this delay can be frustrating, but tracking details will update as soon as the handoff is complete. Thank you for your patience.

From your inventory within the RareStorage Vault, add the bottles you wish to ship to your cart, and follow the prompts to check out. Select delivery, enter your shipping address and payment details, confirm your request, and we’ll handle the rest! You will receive email updates regarding your shipment and can also track the order progress on your dashboard.

See below for more info on the RareStorage Vault.

We typically coordinate shipments 3-4 times per month. This service is intended for marquee collections and may not be ideal for quick delivery of everyday bottles.

RareStorage specializes in storing our customers' collections. If customers choose to have their personal property shipped to them, we can assist in helping them self-import their own personal property. However, shipments of gift orders do not fall under this framework, and we are concerned that they may violate the law. Therefore, we are unable to conduct this type of transaction.

RareStorage Vault is your exclusive online portal that provides a seamless and secure way to manage your wine collection. With Vault, you can view your stored bottles, request shipments and K&L in-store pickup, and access detailed information about each bottle in your collection—all in one convenient location.

RareStorage Vault is designed for all RareStorage customers who have opted for our storage services. Whether you're a new member or a long-time user, if your collection is managed through RareStorage, you have access to the Vault. Simply set up your account using the invitation link sent to your email, and you'll be ready to manage your collection online efficiently.

You will receive an invitation email with a personalized setup link. Follow the instructions in the email to create your account. If you haven’t received this email, see the next question for instructions.

K&L customers who select RareStorage will automatically get an account created at that email address. You will need to use the "reset password" flow the first time in order to gain access to your account.

First, check your spam or junk folder. If it’s not there, please contact our support team at support@rarestorage.com to ensure we have your correct email address and resend the invitation link. You may also wish to use the reset password flow at your registered email address.

Visit vault.rarestorage.com and enter your registered email and password to log in. Save this URL to easily access your account anytime.

RareStorage Vault allows you to view and manage your stored bottles, request shipments, schedule pickups, and more. Designed for convenience, it provides easy navigation and access to detailed information about your collection.

After logging in, you will see a list of your stored bottles. Clicking on each bottle provides detailed product information.

From your inventory, add the bottles you wish to ship to your cart, and follow the prompts to check out. Select delivery, enter your shipping address and payment details, confirm your request, and we’ll handle the rest! You will receive email updates regarding your shipment and can also track the order progress on your dashboard.

From your inventory, add the bottles you wish to ship to your cart, and follow the prompts to check out. Select pickup, choose your preferred K&L store location, confirm your request, and we’ll handle the rest! You’ll receive an email from K&L when your order is ready for pickup and can also track the order progress on RareStorage Vault.

Currently, when you make a purchase with our partner,K&L Wine Merchants, and select the RareStorage shipway, bottles will be automatically added to your RareStorage Vault.If you’d like to remove bottles from yourRareStorage Vault, refer to the details above to request a shipment or schedule a pickup.

In the future we will be adding the ability to manage your collection outside the RareStorage ecosystem including other bottles you have stored elsewhere. Stay tuned for updates!

Try refreshing the page or clearing your browser’s cache. If the issue persists, contact support@rarestorage.comfor assistance.

We plan to develop a mobile app in the future.Until its release, you can access RareStorage Value via a mobile browser for a seamless experience on the go.

Eventually - yes! Currently - no, we don't have that option but we are working to add it very soon. At that time we can receive your other shipments and consolidate them with your stored items at RareStorage.

RareStorage LLC is a separate company that specializes in storage and assisting clients in getting their personal property safely sent to them.

Transactions with K&L happen in California, with California sales tax, and title transfers to the buyer in California at the time the order is handed off to RareStorage.

RareStorage has a location near K&L's main warehouse, and we work closely with them to ensure our clients get the best possible service.